Shipping policy

Shipping Policy – Israel Only

All deliveries are handled exclusively by UPS Israel. Estimated delivery time is 2–5 business days from order confirmation. Fridays, Saturdays, and holidays are not considered business days.

Important Notice:

During November–December (global sale season) and April–May (holiday season), slight delays may occur due to high order volumes. Please plan accordingly.

Contents

Shipping Costs

Shipping cost is automatically calculated at checkout based on your destination address. For orders above ₪299, customers receive free pickup-point delivery.

If the full address is not entered in Hebrew, a default rate of ₪39 may apply. For correctly entered Hebrew addresses with pickup-point selection, the standard rate is ₪29. Some remote locations may fall under Zone 3 or Zone 5.

Shipping Services

  1. UPS GOLD Home Delivery – Standard rate ₪65, 2–5 business days. For orders above ₪399, a subsidized rate of ₪49 applies unless another service is selected.
  2. UPS Pickup Point / Locker Delivery – Cost ₪29. Packages remain available for 5 business days (pickup point) or 48 hours (locker). Uncollected shipments are returned to our Gedera warehouse and may incur a re-shipping fee of ₪29 (pickup) or ₪65 (home delivery).
  3. Self Pickup – Gedera Store – Address: 3 Iyrus St., Gedera. Hours: Sun–Thu 12:00–18:00, Fri & Holiday Eves 10:00–14:00. Please coordinate arrival in advance.

Purchase Benefits

  • Orders above ₪299 – Free pickup point delivery.
  • Orders above ₪399 – Subsidized home delivery at ₪49.

Delivery Times and Commitment

Estimated delivery: 2–5 business days. By law, the company may supply within up to 14 business days. If delivery is not completed within this period, a full refund is available upon request.

Delivery Zones and Special Rates

  • Zone 3 – ₪79 (incl. VAT)
  • Zone 5 – ₪129 (incl. VAT)
  • If your address is identified as remote during processing, our team will contact you to adjust the rate or offer an alternative.
  • If UPS cannot reach your address for any reason, we will offer a suitable alternative and refund any difference if applicable.

Shipment Tracking

To track your order, visit UPS Israel and enter your tracking number: UPS Tracking Page

Stock Availability

Stock is updated manually every 48 hours. Occasional discrepancies may occur. If an item is out of stock, our team will contact you to offer a replacement, credit or cancellation as you prefer.

Returns & Cancellations Summary

  • Products may be returned within 14 days if unused and in original packaging, with proof of purchase.
  • Refunds are processed within 7 business days after inspection.
  • Full details are available on our Terms of Use and Cancellation Policy pages.

Deliveries to IDF Bases

Deliveries to military bases are available upon phone coordination and subject to base entry approval.

Customer Support – Time to EDC

Sun–Thu 10:00–17:00

Phone +972-52-555-7715 | Email info@timetoedc.com | UPS Zones Page

Last updated: 03 November 2025 | This information applies to shipments within Israel only.